We Crafted this page to answer many of the FAQ we received

My Website

I am totally new to this “website thing”. How does the whole process work?                                                                 

How long does it take to build a website?
Our standard websites take approximately 120 days to create. Our E-commerce (online store) websites take approximately 160 days to create. This time will vary from project to project.

Q: What platform do you build your websites on?
A: We build all of our websites on the Generator Press platform together with

Q: Can you help me update my existing website that another web firm built?
A: Yes, if the website is created in the same platforms that we use.

Q: Can you help me write content for my website?
A: Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.

Q: Can you help me source photos for my website?

A: Yes. We will help you source stock photos from sites such as Adobe Stock.  We also have photographer and videographer available to produce custom photography and videos for your website.

Q:  Do I own my website?

A: Yes. Everything that we build will be 100% owned by you. Most of our customers stay with us for the life of the website as we stay on top of the latest trends and technology but, if you decide you want to take your site to another hosting service and Care plan provider, we will be happy to assist you in making the transition as effortlessly and efficiently as possible.

Payment

Q:How much does a website cost

A: The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $2,000 range for basic business sites and range upward depending on your unique needs.Q: How does the payment process work?

Hosting

Q: Where is my website hosted? A: All websites that SBC creates must live on our servers. However, if at any time you wish to move to a new web firm or web host, we will package up your site at no cost to send to the new firm. Q: What type of web server does SBC use? A: Q: How is my website backed up? A: Q: How much does web hosting cost with SBC? A: We have simplified our packages for hosting down to two options. Non E-Commerce:  $   per year and E-commerce: $ per year. Q: Will you provide a full copy/backup of our site if requested? A: Yes and at no cost! You 100% own everything that SBC creates for you and if requested we will provide a one-time full backup of your website. If additional backups are needed there is a minimal cost of generally $ for additional backups. Q: What about uptime? A: On average we have a 99.8% uptime on our server. We take downtime seriously and required server maintenance and upgrades are always scheduled during off-peak and off-hour times by our management team at the datacenter. Q: What certifications does the hosting environment have? A: Q: Is my hosting fee refundable? A: Unfortunately we do not offer refunds on our web hosting accounts for any reason.

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